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| 082 | 0 | 4 | _a658.406 M3852d 2002 |
| 100 | 1 | _aMartínez Chávez, Víctor Manuel | |
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_aDiagnóstico administrativo : _bprocedimientos, procesos, reingeniería y benchmarhing / _cVíctor Manuel Martínez Chávez |
| 250 | _a3 | ||
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_aMéxico : _bTrillas, _c2002 |
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