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| 035 | _a88482 | ||
| 005 | 20221113225254.0 | ||
| 998 |
_aBATCH _b20061129 _zjanium |
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| 008 | 040601nuuuuuuuu r u000 0 spa d | ||
| 020 | _a968-38-1046-2 | ||
| 082 | 0 | 4 | _a658.8 H648c |
| 100 | 1 | _aHill, Nigel | |
| 245 | 0 | 0 |
_aCómo medir la satisfacción del cliente / _cNigel Hill, John Brierley, Rob MacDougall. |
| 260 |
_aMéxico : _bPanorama, _c2001 |
||
| 300 | _a171 p. | ||
| 650 | 4 | _aMERCADOTECNIA | |
| 650 | 4 | _aADMINISTRACION DE EMPRESAS | |
| 700 | 1 |
_aBrierley, John, _ecoaut. |
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| 700 | 1 |
_aMacDougall, Rob, _ecoaut. |
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| 999 |
_c88444 _d88444 |
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